Refund and Return Policy

In a perfect world, this is not the page on which we would like to be. Unfortunately, it is not a perfect world and things do happen. Please rest assured that we will do everything to make this process as painless and quick for you as possible.

When can I cancel my order for free?

Up until your product is dispatched you can cancel your order free of charge. No costs will be incurred by you. If your order is placed before 2 pm it will be dispatched that very same day so you will have to be quick should you want to cancel it.

If the order is placed after 2 pm you will have until it is dispatched the following working day.

If you order on Friday after 2 pm you will have until your order is dispatched on Monday to cancel free of charge.

If you place your order on the weekend or a public holiday you will have until the order is dispatched the following workday to cancel.

Can I return my purchase if I change my mind once it has been delivered?

Yes, you can but there are conditions with this.

You have 7 days from the time of purchase where you may decide you no longer want the product.

The product must be in its original packaging and the packaging must be undamaged so please be careful when taking the product out of the packaging. There is clear plastic tape sealing the product so please be very careful when opening the product so as not to damage the cardboard.

You should contact us using this form to request a return.

We can then schedule a courier to come and collect the item from you.

Unfortunately, you will be responsible for the return shipping cost.

Once the item has been returned and checked a refund for the product amount less the initial shipping will be given to you.

What happens if I have a faulty product?

So what defines a fault product:

A product that has a manufacturing defect.

What a faulty product is not:

Wear and tear.

Equipment having been tampered with.

Seals having been broken.

Damage caused by lightening strikes, power surges, power spikes or any other incidents beyond the control of Pricedtogo not covered in any warrenty.

What must I do if I have a faulty product?

Please contact us immediately to let us know. Our fantastic customer support team will then be in touch with you within the hour and will work out the best way forward with regard to your issue. Please note we will require a picture to view what you are telling us.

Should your product be deemed faulty by a factory defect or an issue that is covered under the warranty of the product we will replace your product free of charge.