Frequently Asked Questions

No, you do not need an account to place an order. You can check out as a guest by entering the details needed to process and deliver your order.
Creating an account can make future orders easier and may help you keep track of your order history.

Please first check your spam, junk, or promotions folder. Order emails can sometimes land there depending on your email provider.
When your order is placed, you should receive an order confirmation email. Once your order has been shipped, you should also receive tracking information.
If you still cannot find the email, please contact us with the name, email address, or phone number used on the order so we can help you check it.

If your order has not yet been dispatched, contact us as soon as possible and we’ll do our best to help.
Once your order has been dispatched, changes become much harder because the courier process has already started. In that case, we’ll guide you through the best available option.

You may cancel your order free of charge any time before it has been dispatched.
Once your order has been dispatched, it can no longer be cancelled as a free cancellation because the courier process has already started. Please see our Refund and Return Policy for the full cancellation and return process.

The available payment options will be shown during checkout before you complete your order.
GotYouCovered uses secure online checkout, and payment must be completed successfully before an order can be prepared and dispatched.

Yes. GotYouCovered uses a secure checkout process so customers can place orders online with more confidence.
Please make sure you complete payment through the official GotYouCovered checkout process and avoid sending payment information through normal messages.

Orders placed and paid before 12h00 on a working day are usually dispatched the same working day, or by the next working day at the latest.
Orders placed after 12h00, over a weekend, or on a public holiday are usually dispatched on the next working day.

Delivery is usually 2 to 5 working days after dispatch, depending on your delivery area and courier route.
Major city and hub areas are often faster. Outlying areas may take longer.

Yes. GotYouCovered delivers across South Africa.
Once tracking information is available, it will be shared so you can follow your delivery progress.

The courier may contact you if they need directions, access information, or help completing the delivery.
Please keep an eye on your phone after your order has shipped, including calls from numbers you may not recognise.

If your order has shipped and the tracking has not updated as expected, please contact us with your order number and we’ll help check the next step.
Courier delays can happen, but we’ll assist where we can and help you follow up on the delivery.

Orders over R600 qualify for free shipping across South Africa. Orders below R600 are charged standard delivery of R70.

Please check the product title, product description, model name, and any compatibility information shown on the product page before ordering.
For phone covers, tablet covers, and screen protectors, the exact device model matters. A cover for one model may not fit another model, even if the names look similar.

Yes. If you are unsure, please contact us before placing your order.
Send us the product link and your exact device model. We’ll check the available product information and guide you as best we can.

Yes, where stock is available. GotYouCovered is especially useful for customers looking for branded covers, tablet covers, and screen protectors for older device models that may no longer be easy to find in physical stores.
Availability depends on current stock and supplier availability.

No. USB-C describes the connector shape, but cables can differ in charging speed, data support, length, build, and intended use.
Please check the product information before buying. If you are unsure which cable you need, contact us with your device model and what you want the cable to do.

The right charger depends on your device, the charging standard it supports, and the type of charging you need.
Check the product information carefully before ordering. If you are unsure, contact us with your device model and we’ll help you choose from the information available.

Yes. GotYouCovered sells toys and collectibles, including Funko, Minix, and other fan-favourite brands where available.
Please check the product name, character, franchise, and packaging details before ordering, especially if you are buying as a collector.

Yes, you may request a change-of-mind return within 7 days of receiving your order, subject to the conditions in our Refund and Return Policy.
The item must be unused, undamaged, complete, and returned in its original product packaging. The packaging must be clean, complete, untorn, unwritten on, untaped, and in excellent resellable condition.

Phone covers may be carefully opened and checked for fit.
If the phone cover is not what you expected, please stop there, place it back into the original product packaging, keep all accessories and inserts together, and contact us to arrange the next step.

Screen protectors cannot be returned for a change-of-mind return once the product packaging has been opened.
Screen protectors are delicate application products and may no longer be suitable for resale once opened, handled, or applied.

Collectibles cannot be returned for a change-of-mind return once the product packaging has been opened, damaged, or tampered with.
For collectors, the product packaging forms an important part of the collectible, so please check the product details before opening the item.

Please contact us as soon as possible before using, fitting, applying, opening further, or tampering with the product or packaging.
Include your order number and a clear explanation of the issue. A photo or short video may help us assess the problem faster.

Warranty support applies to manufacturing defects or warranty-covered issues that appear during normal use, subject to assessment.
Damage caused by misuse, accidental damage, liquid damage, impact damage, power surges, tampering, altered products, or damaged packaging after purchase may not qualify as a fault or warranty claim.
Please see our Refund and Return Policy for the full warranty and returns process.

You can contact us through the Contact Us page or on WhatsApp.
For faster help, please include your order number if your message is about an order. For product or compatibility questions, please include the product link and your exact device model.

Please include the details that will help us understand the query quickly.
For order questions, include your order number.
For product questions, include the product name or product link.
For compatibility questions, include your exact device model.
For return, faulty item, damaged item, or incorrect item queries, include your order number and a short explanation of the issue.