FAQ

GotYouCovered FAQ – Your Questions Answered

Welcome to the GotYouCovered FAQ page! We understand that you may have questions about our products and services, and we’re here to provide the answers you need. Whether you’re looking for information about our phone covers, shipping policies, or how to track your order, our FAQ page covers everything in one convenient place.

Shipping and Delivery Information

Curious about how long your order will take to arrive? Learn about our fast and reliable delivery options across South Africa. We ensure your accessories reach you promptly.

Product Information and Compatibility

Have questions about our products, such as which screen protectors are compatible with your device or the difference between phone back covers and flip covers? We’ve got all the answers. Explore our blog posts like The Evolution of Cell Phone Covers to understand the variety of options available for your device.

Returns, Exchanges, and Warranty

Need to return or exchange a product? Our FAQ page provides clear instructions on how to do so quickly and easily. We also detail our warranty policies for different brands, including Spigen and UAG. For those interested in our Funko collectibles, check out our FAQs on authenticity and product care.

If you need further assistance, don’t hesitate to contact our customer service team. For additional information, explore our related categories such as Tablet Covers, Laptop Covers, and Watch Covers for the latest updates on our product offerings.

Do I have to have a GotYouCovered account to purchase from this website?
Answer

No you dont. You will be required though to input your information if you decide to purchase a product. Having an account lets you track your dealings with our website.


Where do I find a copy of GotYouCovered’s Terms and Conditions?
Answer

You can find a copy of our Terms and Conditions right here.


What forms of payment do you accept online?
Answer

We accept:

  1. Credit Cards – Visa and Mastercard
  2. Instant EFT

I didn’t receive my email confirming that my order was placed. What should I do?
Answer
  • When you place an order, you will receive an email confirming that your order is being processed.
  • You will also receive an email once your order has been shipped advising you of the courier tracking number.
  • If you do not receive these confirmation eMails then please check your Spam folder. You can also contact our customer care team by email – [email protected], using this contact form or by phone 0721593961.

    • When will my order be shipped?
    Answer

    If orders are placed and cleared before 2pm they will be shipped on the same day. Any time after 2pm and the order will be shipped the next day.


    Can I change my order?
    Answer

    Up until the time that your order has been shipped we will do everything we can to assist with changing your order. Unfortunatly after the order has been shipped there is not much we can do but please do contact us or call 0721593961 and we will see how we can assist.


    How can I best look after my cover?
    Answer

    When putting your cover on or taking it off do not push down on the corners with the cutouts. Rather start on the full edges.