Refund and Return Policy

In a perfect world, this is not the page on which we would like to be. Unfortunately, it’s not a perfect world and things do happen. Please rest assured that we’ll do everything to make this process as painless and quick for you as possible.

When can I cancel my order for free?

You may cancel your order free of charge any time before it’s dispatched. No costs will be incurred by you.

Orders placed before 12:00 are usually dispatched the same working day, so please act quickly if you wish to cancel.
If your order is placed after 14:00, you may cancel until it’s dispatched the following working day.
Orders placed after 14:00 on Friday may be cancelled until dispatch on Monday.
Orders placed on weekends or public holidays may be cancelled until dispatch on the next working day.

Can I return my purchase if I change my mind?

Yes – within 7 days of purchase – subject to the conditions below.

Please take care when opening your order – returns can only be processed if the item is unused, undamaged, and the original packaging is in great condition so that we can restock and resell the item.
If you open the shipping box carefully you can use that to do a return should the product not be what you expected but once it has been used we cannot do a refund. Once the product is used it will fall into the warranty period for that product. Warranty = Faults which is covered in the warranty section.
Contact us to request a return and we’ll arrange a courier collection.
Return shipping is for your account.
Once the item is received and inspected, we’ll refund the product amount less the return shipping charge. – R70,00

What counts as a faulty product?

A faulty product is an item with a manufacturing defect.

The following are not considered faults:

Normal wear and tear.
Products that have been altered or tampered with.
Broken or removed seals.
Damage caused by lightning, power surges/spikes, or other incidents beyond our control that are not covered by the manufacturer’s warranty.

How do I log a faulty product?

Please contact us as soon as possible. Our customer support team will get back to you promptly with next steps. A photo or short video showing the issue will help us assess quickly.

If the product is deemed faulty due to a factory defect or an issue covered under the manufacturer’s warranty, we’ll replace it at no cost to you.

Warranty

A warranty covers defects in materials or workmanship that appear during normal use. In South Africa, the Consumer Protection Act (CPA) gives you a 6-month implied warranty on most goods: if a product is defective within this period, it will be repaired, replaced, or refunded, subject to assessment and available qty. Some brands also offer a manufacturer warranty with its own terms and timelines.

What’s covered

Manufacturing defects present at delivery or that arise during the warranty period from normal use.
Failures not caused by misuse, accidental damage, or unauthorised modifications.

What’s not covered

Normal wear and tear.
Cosmetic damage (scratches, scuffs) after use.
Damage from liquids, drops, impact, heat, lightning, power surges/spikes, or incorrect voltage.
Products that have been opened, altered, or repaired by non-authorised parties; broken or removed seals; missing serial/IMEI labels.
Accessories and packaging lost or damaged after purchase.